Reference

How vat69 Handles Your Personal Information

Your account details, payment activity through bKash, Nagad, and Rocket, and browsing behaviour on vat69 are handled with care.

Account Data ProtectedbKash, Nagad, Rocket Transactions CoveredYour Rights ExplainedContact Path Available
vat69 How vat69 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Secure Account Access

Your account is protected with password hashing and OTP verification on login. We do not store raw passwords, and suspicious login attempts trigger an automatic review step.

Payment Data Handling

When you transact via bKash, Nagad, or Rocket, only the reference and amount pass through our system. Full wallet credentials stay within those providers' own secure environments.

Cookie and Tracking Controls

We use session cookies for login state and analytics cookies to understand page performance. You can block non-essential cookies in your browser without losing access to your account.

Data Retention and Deletion

Account data is retained while your account is open. After closure, records are held only as long as required under applicable rules. Submit a deletion request and we will confirm the outcome in writing.

PRIVACY CONTACT

Reach Us About Your Data

Team online

Email Support

Send your data access, correction, or deletion request to our support address. We aim to respond within a few business days and will confirm receipt.

Live Chat

Open the chat window on vat69 to speak with our team directly. Available for account and privacy queries during our standard support hours.

Account Settings

Some data preferences — like cookie choices and communication opt-outs — can be managed directly inside your account settings without contacting us.

Common Questions About Your Privacy

We collect your name, contact details, and the payment method you choose — bKash, Nagad, or Rocket. Device and session data is also recorded to secure your account and keep the platform running correctly.

We share only what payment processors need to complete your transaction. We do not sell personal data. Any third-party sharing is limited to service providers who help us operate the platform.

Account records are held while your account is active. After you close it, data is retained only for the period required under applicable rules in your eligible region, then deleted or anonymised.

Yes. Send a request via email or live chat and we will provide a summary of the personal data we hold. We aim to respond within a few business days of receiving your request.

Submit a deletion request through email or live chat. We will confirm receipt, process it in line with our retention obligations, and send you written confirmation once the deletion is complete.

No. Full wallet credentials stay within those providers' own systems. We record only the transaction reference and amount needed to credit or debit your vat69 account balance correctly.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.