Reference

Legal Terms That Govern Your Account

Using vat69 means you agree to the conditions set out here — covering account eligibility, how we handle your data, and what applies in your region. Access and eligibility depend on your local law and the regions we currently support.

Account EligibilityJurisdiction-Dependent AccessData HandlingUser RightsContact Paths
vat69 Legal Terms That Govern Your Account
ACCOUNT SECURITY STANDARDS

How We Protect Your Data and Account

Account security and data integrity are handled at the infrastructure level, not as an afterthought. Your login is protected by OTP verification sent to your registered mobile number — the same number linked to your bKash, Nagad, or Rocket wallet. We do not store payment credentials on our servers; wallet transactions are authenticated through each provider's own secure flow. If you want to update your account details, close your account, or request deletion of your data, those actions are available through the account settings page or via our support team.

OTP Login Verification

Every login triggers a one-time code to your registered mobile number, keeping your account access tied to your device.

No Stored Wallet Credentials

bKash, Nagad, and Rocket payments authenticate through each wallet's own flow — we never hold your wallet PIN or credentials.

Data Access Requests

You can request a copy of your account data or ask for deletion at any time through account settings or our support channel.

Cookie Management

Session and preference cookies can be cleared or blocked through your browser settings without affecting your account data.

LEGAL CONTACT PATHS

Reach Us About Legal or Account Queries

If you need to raise a legal question, request a copy of your account data, or ask about how these terms apply to your situation, our support team handles those requests directly. You can reach us through live chat on the site, by email, or through the in-account help section — responses are handled in the order received.

Live Chat Open the chat widget on any page to reach the support team with legal or account questions.
Email Support Send detailed legal or data requests to our support email address, listed in the account help section.
In-Account Help Log in, go to your account settings, and use the Help section to submit a formal query or data request.

Common Legal and Account Questions

These are the questions we hear most often about eligibility, data, and account rights. If yours isn't here, the support team can help directly.

Access depends on your local law and the regions we currently support. Check the rules that apply in your area before opening an account — eligibility is your responsibility.

We collect the account and transaction data needed to operate your account, process payments via bKash, Nagad, and Rocket, and handle support requests. We do not sell your data.

Log in, go to account settings, and use the Help section to submit a data request. You can also send the request through live chat or email support.

Account data is retained for a reasonable period after closure in line with standard record-keeping practice. Contact support if you want details specific to your account.

Yes. Submit a deletion request through account settings or via the support team. We will confirm the steps and timeline once your request is received.

Reach out through live chat, email, or the in-account Help section. For formal disputes, the governing law and process are set out in the full terms document available on request.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.